Benefits
Knowledge Management at InfoElite's
Knowledge Management (KM) at InfoElite’s allows InfoElite’s Minds to tie together the collective experiences and knowledge towards better service delivery, organizational excellence and talent transformation. An established KM Corporate Function is responsible for globally overseeing all the activities related to KM systems, processes, structure, and policies.
InfoElite's Approach to KM
InfoElite’s approach to KM is holistic, and unlike traditional approaches, it is not focused solely on a technology solution. Instead, we believe KM to be a socio-technical approach, powered by a knowledge culture. The key areas of KM in InfoElite’s are innovation, sharing/collaboration, and reuse.
Our culture resonates with our goals to create an open and transparent organization in which knowledge is created and shared in a supportive environment where creativity and innovation are highly valued. InfoElite’s Minds are encouraged to bring forward any idea for improvement or innovation.
The GALIS framework below illustrates the knowledge cycle that is supported by our KM approach. The knowledge cycle outlines how each InfoElite’s Mind Gets, Applies, Learns, Innovates, and Shares knowledge through various socio-technical means.
Our people policies also are aligned with a robust reward and recognition program for key contributors, be it content generation, championing Knowledge Communities, or filing for a patent.
Technical Infrastructure
To support the knowledge needs of each InfoEliteian Mind, we have internally developed and deployed various systems to enable collaboration between InfoElite’s Minds and give them quick access to knowledge. This includes a centralized knowledge repository, a collaboration platform used for Community-specific and project-specific collaboration, and a platform for collaboratively creating InfoElite’s Intellectual Property and enabling software reuse.
Knowledge Workplace
Our internal physical environment creates a vibrant and dynamic ethos where self-expression is encouraged. The interiors are richly splashed with the colors of our visual identity, with each color representing a DNA element (Imagination, Action, and Joy). Digitized images conceived by the children from the Spastic Society of Karnataka adorn the walls and enough attention is given to community space. In our Bangalore West Campus, proximity to nature is intended to spark original creative thinking.
Innovation
Innovation at InfoElite starts with our DNA element of imagination. InfoElite Minds are trained in a variety of lateral thinking and creativity techniques such as DeBono’s Six Thinking Hats, Mindmapping, TRIZ, etc. There are regular drives for ideas from InfoElite’s Minds with awards for the best ideas and best implementations. InfoElite’s’s knowledge culture and knowledge workplace are all meant to cultivate the creativity in each Mind. Even a Knowledge Community focused on innovation exists within InfoElite’s, which regularly practices, experiments and endorses various creativity tools and techniques.